Refund and Return Policy
<h1 class="page-title" style="text-align:start; margin-bottom:20px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><b style="box-sizing:border-box; font-weight:600"><span style="font-size:14pt"><span style="box-sizing:border-box"><span style="line-height:19.9733px">Refund and Return Policy</span></span></span></b></span></span></span></span></span></span></span></span></span></span></span></span></h1>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">At RolloverforPaws, we strive to ensure that our customers and their pets are completely satisfied with our products and services. Please read our refund and return policy carefully before making a purchase.</span></span></span></span></span></span></span></span></span></span></span></span></p>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><b style="box-sizing:border-box; font-weight:600">1. Products Eligible for Return</b></span></span></span></span></span></span></span></span></span></span></span></span></p>
<ul style="box-sizing:border-box; margin-bottom:10px; color:#777777; font-family:"Baloo 2", Helvetica, sans-serif; font-size:16px; font-style:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:0.5px; text-align:start; white-space:normal; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial" type="disc">
<li style="box-sizing:border-box; list-style:none">Products that arrive damaged, defective, or incorrect due to an error on our part are eligible for return.</li>
<li style="box-sizing:border-box; list-style:none">Returns of branded pet food items with expiry issues will also be accepted.</li>
<li style="box-sizing:border-box; list-style:none">Returns must be initiated within <b style="box-sizing:border-box; font-weight:600">7 days of delivery</b> by contacting our customer service team at <b style="box-sizing:border-box; font-weight:600">info@adkenablers.com</b>.</li>
<li style="box-sizing:border-box; list-style:none">Products must be unused, in their original packaging, and include all original accessories and tags.</li>
</ul>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><b style="box-sizing:border-box; font-weight:600">2. Products Not Eligible for Return</b></span></span></span></span></span></span></span></span></span></span></span></span></p>
<ul style="box-sizing:border-box; margin-bottom:10px; color:#777777; font-family:"Baloo 2", Helvetica, sans-serif; font-size:16px; font-style:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:0.5px; text-align:start; white-space:normal; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial" type="disc">
<li style="box-sizing:border-box; list-style:none">Perishable items like branded pet food from Me-O, Smart Heart, Pedigree, and Purepet are <b style="box-sizing:border-box; font-weight:600">not eligible for return</b>, as returns for these products are governed by the policies of the respective principal sellers.</li>
<li style="box-sizing:border-box; list-style:none">Opened or used products, including food bowls, poop scoopers, and brushes, are non-returnable due to hygiene concerns.</li>
<li style="box-sizing:border-box; list-style:none">Customized or personalized items are non-returnable unless damaged or defective.</li>
</ul>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><b style="box-sizing:border-box; font-weight:600">3. Refunds</b></span></span></span></span></span></span></span></span></span></span></span></span></p>
<ul style="box-sizing:border-box; margin-bottom:10px; color:#777777; font-family:"Baloo 2", Helvetica, sans-serif; font-size:16px; font-style:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:0.5px; text-align:start; white-space:normal; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial" type="disc">
<li style="box-sizing:border-box; list-style:none">Refunds for eligible returns will be processed within <b style="box-sizing:border-box; font-weight:600">7-10 business days</b> after the returned product has been inspected and approved.</li>
<li style="box-sizing:border-box; list-style:none">Refunds will be issued to the original payment method used during purchase.</li>
<li style="box-sizing:border-box; list-style:none">Shipping charges are non-refundable.</li>
</ul>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><b style="box-sizing:border-box; font-weight:600">4. Exchanges</b></span></span></span></span></span></span></span></span></span></span></span></span></p>
<ul style="box-sizing:border-box; margin-bottom:10px; color:#777777; font-family:"Baloo 2", Helvetica, sans-serif; font-size:16px; font-style:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:0.5px; text-align:start; white-space:normal; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial" type="disc">
<li style="box-sizing:border-box; list-style:none">Exchanges are permitted only for damaged or defective items. Replacement requests must be initiated within <b style="box-sizing:border-box; font-weight:600">7 days of delivery</b>.</li>
</ul>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><b style="box-sizing:border-box; font-weight:600">5. How to Initiate a Return</b></span></span></span></span></span></span></span></span></span></span></span></span></p>
<ul style="box-sizing:border-box; margin-bottom:10px; color:#777777; font-family:"Baloo 2", Helvetica, sans-serif; font-size:16px; font-style:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:0.5px; text-align:start; white-space:normal; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial" type="disc">
<li style="box-sizing:border-box; list-style:none">Contact our customer service team at <b style="box-sizing:border-box; font-weight:600">info@adkenablers.com</b> with your order number and details of the issue.</li>
<li style="box-sizing:border-box; list-style:none">Pack the item securely and ship it to the following address:</li>
</ul>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><b style="box-sizing:border-box; font-weight:600">Shipping Address:</b><br style="box-sizing:border-box" />
974 Sector 14<br style="box-sizing:border-box" />
Mehrauli Gurgaon Road<br style="box-sizing:border-box" />
Gurgaon - 122001</span></span></span></span></span></span></span></span></span></span></span></span></p>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">For legal communication, please use the address mentioned above.</span></span></span></span></span></span></span></span></span></span></span></span></p>
<div align="center" style="text-align:center">
<hr align="center" size="2" style="box-sizing:content-box; height:0px; margin-top:20px; margin-bottom:20px; border:0px" width="100%" /></div>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial"><b style="box-sizing:border-box; font-weight:600">Reliable Refund Policy</b></span></span></span></span></span></span></span></span></span></span></span></span></p>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">To ensure transparency and customer satisfaction, RolloverforPaws adopts the following refund policy:</span></span></span></span></span></span></span></span></span></span></span></span></p>
<ol start="1" style="box-sizing:border-box; margin-bottom:10px; color:#777777; font-family:"Baloo 2", Helvetica, sans-serif; font-size:16px; font-style:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:0.5px; text-align:start; white-space:normal; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial" type="1">
<li style="box-sizing:border-box; list-style:none"><b style="box-sizing:border-box; font-weight:600">Eligibility for Refund</b>:
<ul style="box-sizing:border-box" type="circle">
<li style="box-sizing:border-box; list-style:none">Refunds are processed only for eligible products as outlined in the return policy.</li>
<li style="box-sizing:border-box; list-style:none">Branded pet food items are subject to the principal sellers' refund policies. Customers are advised to contact us for guidance in such cases.</li>
<li style="box-sizing:border-box; list-style:none">Refunds will be offered for branded pet food items with expiry issues.</li>
</ul>
</li>
<li style="box-sizing:border-box; list-style:none"><b style="box-sizing:border-box; font-weight:600">Processing Timeline</b>:
<ul style="box-sizing:border-box" type="circle">
<li style="box-sizing:border-box; list-style:none">Once the returned product is received and inspected, refunds will be initiated within <b style="box-sizing:border-box; font-weight:600">7-10 business days</b>.</li>
<li style="box-sizing:border-box; list-style:none">Refunds will be credited back to the original payment method used at checkout.</li>
</ul>
</li>
<li style="box-sizing:border-box; list-style:none"><b style="box-sizing:border-box; font-weight:600">Exceptions</b>:
<ul style="box-sizing:border-box" type="circle">
<li style="box-sizing:border-box; list-style:none">Products that do not meet the return eligibility criteria will not qualify for refunds.</li>
<li style="box-sizing:border-box; list-style:none">Partial refunds may be offered at our discretion in certain exceptional cases.</li>
</ul>
</li>
<li style="box-sizing:border-box; list-style:none"><b style="box-sizing:border-box; font-weight:600">Jurisdiction</b>:
<ul style="box-sizing:border-box" type="circle">
<li style="box-sizing:border-box; list-style:none">All disputes are subject to Gurgaon jurisdiction.</li>
</ul>
</li>
</ol>
<p style="text-align:start; margin-bottom:10px"><span style="font-size:16px"><span style="box-sizing:border-box"><span style="color:#222222"><span style="font-family:"Baloo 2", Helvetica, sans-serif"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style="font-weight:400"><span style="letter-spacing:0.5px"><span style="white-space:normal"><span style="text-decoration-thickness:initial"><span style="text-decoration-style:initial"><span style="text-decoration-color:initial">By shopping with RolloverforPaws, customers agree to adhere to the policies mentioned above. For any clarification or additional support, feel free to contact us at <b style="box-sizing:border-box; font-weight:600">info@adkenablers.com</b>.</span></span></span></span></span></span></span></span></span></span></span></span></p>